How can I wipe a broken hard disk drive before sending it back to the manufacturer for warranty repair and maintenance?
How can I wipe a broken hard disk drive before sending it back to the manufacturer for warranty repair or replacement? We get quite a bit of calls in our United Kingdom, Belfast based office, where the opposite is happening and no data recovery is required. The drive is not working, backups are in place but the customer was asked to return the faulty hard drive for a warranty RMA replacement. Businesses save a lot of confidential data on hard drives and servers and should ensure that data is protected in such a case. We can help to make your data is not retrievable without damaging the drive or cause a problem with a warranty replacement. How
can we do it? Even if the drive is not working anymore we can gain access at the factory level to the mainboard and ROM chip. The Rom chip contains all access parameters to access the hard drive and is as unique as a finger print. Each hard drive in the last 10 years adds specific access information into the Rom chip which are required to read a drive. Without the ROM that is tied to the hard drive data cannot be retrieved. That’s why it is so important to always have the original mainboard with the rom chip for any data recovery. We read the rom data and
make a copy of it just in case there is a problem. After that we transfer the factory rom data onto your hard drive. That way the drive can still spin up no damage has been done it id’s correctly but the reading heads cannot access the magnetic plates anymore and you can return it to the manufacture. A certificate of destruction and the method will be included as well for a piece of mind for you. Feel free to contact us to obtain a quote for your hard drive and a piece of mind.